Terms of service

Terms and Conditions: 
Welcome to The Turquoise Lamb. By accessing or purchasing from our website/store, you agree to the following terms and conditions. Please read them carefully.

1. General
These terms govern the use of our website/store and the purchase of our products.
We reserve the right to update these terms at any time without prior notice.
By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent to use our services.

2. Products
All products are subject to availability.
We strive to ensure product descriptions and images are accurate; however, slight variations may occur due to display differences or craftsmanship.

3. Ordering and Payment
Orders are processed upon receipt of full payment via credit card, PayPal, etc.
We reserve the right to refuse or cancel any order due to inaccuracies, fraud suspicion, or other reasons.

4. Shipping and Delivery
We ship to all US states, with the exception of Hawaii. 
Shipping times and costs vary based on the destination and selected shipping method.
Delays due to customs, holidays, or unforeseen events are beyond our control.

5. Returns and Exchanges
Please refer to our Return Policy for detailed information.

6. Intellectual Property

All content, including images, text, and designs, is the property of The Turquoise Lamb and may not be used without permission.

7. Limitation of Liability
We are not liable for damages resulting from improper use of our products or failure to follow care instructions.
Our maximum liability is limited to the value of the product purchased.

8. Privacy Policy
We are committed to protecting your personal information. Please see our Privacy Policy for details on data collection and usage.

9. Governing Law
These terms are governed by the laws of The Turquoise Lamb located in Coalgate, Oklahoma. 

10. Email & SMS Communication Consent
By providing your email address and/or phone number during checkout, account creation, newsletter signup, or any other interaction with The Turquoise Lamb, you consent to receive communications from us. These may include order updates, promotional emails, marketing texts, product announcements, and customer service messages.

  • Email Marketing:
    In compliance with the CAN-SPAM Act, you may opt out of marketing emails at any time by clicking the “unsubscribe” link included in each email.

  • Text Messaging (SMS/MMS):
    By opting in to receive text messages, you acknowledge that message and data rates may apply, and that message frequency may vary.
    You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
    Consent to receive marketing texts is not a condition of purchase, in accordance with the Telephone Consumer Protection Act (TCPA).

We do not sell or share your contact information with third parties for marketing purposes. We use email and phone numbers solely to communicate with you about your orders or to send promotional content when you have opted in.

11. Contact Information
For questions or concerns, please contact us at: theturquoiselamb@gmail.com